Stakeholders in the insurance and technology sectors have called for partnerships, collaborations, and technology adoption as expedited strategies for Nigeria’s insurance penetration.
Speaking on the role of big data and cloud computing in bolstering the operations of the Nigerian insurance sector, the country manager, Microsoft Nigeria, Ola Williams, explained that leveraging technology increases the brand value of insurance organisations and allows insurers to free up their capital outlay to accommodate potential customers.
“Data is a source of wealth and power, and it has become a key disruptive factor that organisations leverage for competitive advantage. Cloud computing is also key to organisations’ insight acquisition for detailed reporting of different aspects of their operational efficiencies. Since insurance is the transfer of risk from one entity to another, as an insurer, data gives insight into the behaviours and preferences of individuals and as such, supports the provision of differentiated offerings to customers. Indeed, the limit to how we can use data is in our imagination,” she said.
Similarly, the chairman, Nigerian Insurers Association (NIA), Olusegun Omosehin, cited the irrefutable importance of collaborations and partnerships between the insurance and technology industries in operationalising a digital-led customer acquisition journey, thereby deepening insurance penetration in Nigeria.
“To swiftly embark on this digital expedition, we must be willing to rethink our existing processes, especially the customer acquisition journey. We must also remember that this is not necessarily a race for intra-sector prominence but an opportunity to up the ante collectively for global dominance and deepening access to insurance,” he stated.
Speaking on the functionality of technology for driving change in the Nigerian insurance ecosystem, the group chief executive officer(CEO), Old Mutual West Africa, Samuel Ogbu said, “Insurance exists to solve problems and create value, and this can be achieved through collaboration and partnerships. However, the problems with insurance value creation in Nigeria have evolved, and solutions provided by insurers in this regard must align with the fundamental evolution and revolution of strategies.
“Innovation technology has a key part to play in the evolution of insurance value creation, and the knowledge of revolutionary insurance strategies relies heavily on data analytics which is a key provision of technology.”
Similarly, executive head of Sales, Leadway Assurance Company Limited, Sola Ajayi, also explained that, the insurance industry is enthusiastic about technological innovation. He also noted that, though the sector had progressively slowed in the last two years, it would experience lots of unbundling of insurance products using technology.
Meanwhile, the managing director/CEO, PaddyCover, Mayowa Owolabi, highlighted the importance of regulatory enablement in achieving technological adoptions and collaborations in the insurance industry.
“The insurance industry requires sensible, timebound, future-centric regulation that creates an environment to thrive,” he stressed.
Speaking at the Insurance Meets Tech (IMT) inaugural edition conference Organised by Modion Communications Limited in Lagos recently, the executive director, Corporate Banking, Kola Adeleke, who represented the managing director, Ecobank Nigeria, Jubril Mobolaji Lawal said, “The insurance sector can take a cue from the Nigerian Banking System which has gone from its analogue age to a massive digitisation phase. Ecobank, for instance, invested greatly in tech to run a multi-geography, multi-lingual, one-bank platform across our 33 affiliates which currently serves over 1.9 million people in Nigeria.”
Similarly, the managing director, Interswitch Systegra, Jonah Adams said, “Organisations must strategise on efficient measures by leveraging new technologies to provide financial and insurance services to the 100 million unbanked Nigerians. One great way of doing that is by providing these services in nano sizes for the retail-driven and unbanked Nigerian population. The insurance market is ready for collaborations and scaling.”
The chief executive officer/ co-founder, Curacel, Henry Mascot, said, during the plenary that “Insurance is a complex financial service to sell, and its digitisation is a surefire way to simplify its consumption and accessibility by consumers. A groundswell regulatory approach must also be employed to ensure that people are legally bound to get insured.
“As we have seen in the legal requirement of motor insurance, health insurance, and building insurance, amongst others, must also be constitutionally protected for widespread adoption amongst Nigerians.”
Chief executive officer, ActivEdge Technologies, George Agu, advocated that, the much-touted innovation be done in consonance with the regulatory environment.
“We must pay close attention to what regulation permits and innovate accordingly to create value for consumers. The banking sector has been immensely bolstered by technology. Insurance organisations have not come to appreciate or prioritise the value of technology in the insurance space, and this situation must be addressed,” he said.
Moreover, the chief digital officer, AXA Mansard, Bayo Adesanya, opined that, the sector takes advantage of the impressive mobile phone revolution in the country for rapid growth.
“Telephony and mobile technology are tools we have employed for a wide reach of insurance awareness, education, and accessibility. This is key to tackling the abysmal rate of insurance penetration in Nigeria,” he said.
The chief executive officer, MediSmarts Ltd, Obinna Osuji, agrees that, “Social and religious constraints contribute largely to the low rate of health insurance penetration, and we attempted to tackle that with digitisation. The growth of mobile telephony and internet accessibility has also been largely important.”
The chief executive officer, Modion Communications, Odion Aleobua, who convened the Insurance Meets Tech(IMT) 2022, cited the huge potential of the Nigerian industry and the capabilities of technology in catalysing its adoption and penetration rate.
He believes the insurance industry, needs more than ever, synergy with tech sector as well as other critical sectors of the nation’s economy to bolster insurance adoption and penetration while increasing to contribution of the industry to the nation’s gross domestic product(GDP).
