A global technology company, Zoho, has launched new agentic AI features across three key product categories—collaboration, customer experience, and human resources.
These new capabilities, it said, are designed to help businesses enhance productivity, automate routine tasks, and focus on higher-value work. The features are available immediately at no additional cost across Zoho’s suite of business applications.
The launch builds on Zoho’s broader AI strategy, which includes Zia Hubs, a system that enables AI access to unstructured company data, and Zia LLM, Zoho’s proprietary large language model developed specifically for business use. Alongside Zia, Zoho’s long-standing AI assistant, these innovations form the foundation of the company’s agentic AI approach—helping businesses gain deeper insights and efficiency from their data across Zoho’s platform of more than 55 integrated applications.
“Businesses are increasingly eager to leverage AI but often face obstacles such as high implementation costs, data readiness challenges, and fragmented systems. Zoho’s unified, homegrown technology stack eliminates these barriers by allowing advanced AI features to be deployed automatically and at no extra cost. Our customers don’t need to invest in third-party integrations or additional tools—the technology simply arrives and works. This approach makes AI adoption practical, affordable, and impactful for businesses across the continent,” Country head, Zoho Nigeria, Kehinde Ogundare said.
The new agentic features build on Zoho’s existing AI ecosystem, which already includes Zia Agents, Zia Agent Studio, and Agent Marketplace as these intelligent tools allow users to perform complex, cross-functional actions such as creating contracts from multiple files, checking team availability before scheduling meetings, or automatically converting sales queries from Zoho Mail into CRM leads without manual effort.
Within Zoho Workplace, the company’s collaboration suite, AI upgrades have been introduced across Mail, Cliq, Sheet, and Tables. The enhanced Ask Zia assistant can now process multi-step commands spanning multiple applications, while Zoho Tables introduces AI Base Creation to help users instantly generate complete data structures from a short prompt. Additional AI-powered features such as Keyword Extraction, Sentiment Analysis, and Language Detection simplify data management and analysis.
In the customer experience category, Zoho Desk, used by over 100,000 businesses globally, now includes pre-built Zia Agents like the Resolution Expert, which records and learns from support ticket resolutions to improve future service.
