Seamfix Limited, a leading people and software development company, says it was able it was able to provide solutions to various sectors of the economy such as financial, education and telecommunication during the thick of the Coronavirus 2019 (COVID-19) pandemic in the country.
Speaking in a chat with journalists, co-founder and executive director of Seamfix Limited, Chibuzor Onwurah, said the company which has been at the forefront of digital transformation in Africa provided innovative software solutions to the listed sector to keep their business going during the pandemic.
“The Education Space has witnessed Seamfix solutions especially at the university level. The company has deployed solutions in various universities in the country to digitize the entire institution’s academic records where we have created a digital warehouse that is highly secured and accessible, such that one does not need to physically scramble and search for Alumnis & students records. Just by a click of a button, one can access these students’ information and the digital warehouse provides a safe storage for these academic documents till perpetuity,” he said.
He added tertiary institutions can boost their internally generated revenue regardless of geographical location and they can also generate business intelligence and data analytics reports from their available data this way.
In the banking sector, Onwurah said various banks utilized their solutions for customer onboarding which tripled their customer acquisition target.
According to him, although these banks were not operating physically, they were able to leverage their mobile app and staff strength to acquire customers and sell services to them. This is what digital transformation can do for organizations in the modern world today.
Speaking on telecoms, he said Seamfix have Telcos utilizing their services for digital customer onboarding like SIM registration, and identity validation projects, stating the telcos have seen exponential rise in their customer acquisition and retention, because people could easily onboard from the comfort of their homes, adding this also has a positive effect on customer experience and loyalty.
“Today, we have some organizations from multiple sectors like the government and public sectors, piloting our revenue management solution — Billable — to help them automate and humanize their processes around billing, revenue collections and service provision to their customers, particularly at this time where self-service and remote services are key to a fulfilling customer experience. This way, they can maximize their revenue generation, and achieve efficiency and transparency in revenue management services.
“Seamfix also serves as a huge enabler in the data capture and analytics spaces with solutions that power data collection of every kind. With these solutions, organizations can gather insights into what is going on in the business which helps in making informed business decisions from the data collected. With our solutions, they also ensure that the organizations they serve have more access to customers and can improve on their service quality for better customer experience. This aids business continuity and increase in revenue,” he added.