Leading QSR operator and master franchise of Domino Pizza fast food chain has formed partnership with 9Mobile telecommunications network to increase customer satisfaction and provide quick service delivery to individuals, retail offices and customers contact centres to assist valued customers with any concerns they may have.
This partnership is expected to boost sales volume, increase market shares, growth levels and deepen customers penetration amongst both partners to achieve possible human capital development, job creation and increase profit margins.
The Domino’s Pizza launched its new Call Centre in collaboration with Nigeria’s telecommunication giant & long-term service provider, 9mobile to facilitate market Sustainability of consumers for excellent delivery of Multilingual Services.
The technological innovation was executed in line with the brand’s promise to prioritise customer satisfaction and with this launch, customers’ orders will be taken and delivered faster with less wait time for the customers. The customer’s purchase journey will be seamless and faster. The call centre will also serve as the customer contact centre to assist our valued customers with any concerns they may have.
Speaking at the launching ceremony, the group chief executive officer of Eat’N’Go Africa, Mr Patrick McMichael said, “As an organization, Eat’N’Go is committed to always being at the forefront of customer satisfaction and by adapting to innovative ways we will keep improving on our service delivery which the call centre avails us.”
On the collaboration with 9mobile, Mr Patrick said: “the partnership with 9mobile will revolutionise the food delivery service in Nigeria, providing us more opportunities to be easily accessible to our customers and providing more channels of communication to our customers while employing technology to improve service delivery.”
Also speaking at the launch, CEO of 9mobile, Juergen Peschel expressed optimism with the new partnership saying, ” Eat’N’Go Africa is one of our key Enterprise customers and we are truly delighted to be part of this innovative approach to excellent customer service delivery as it aligns with our brand attributes which are encapsulated in three key ways, Quality of Service, Innovation and Customer Experience.”
He affirmed that this partnership further shows the extent to which technology can be deployed to ease the way business is done while noting that “As an innovative company, we are pleased to provide our support to your organization as a lot of what we will be doing will ride on quality telecom technology that will help you scale. So, we are happy to have you as our partners,” he averred.
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