A digital services platform, Legend, has introduced My Legend App, designed to provide users direct access to seamless, on demand and interactive customer service.
Disclosing this in a statement, the firm, Legend, which has its headquarters in Abuja, said that Legend studied and tried various solutions but only got a deeper appreciation for the underlying issues ranging from wide and general factors like social & economic to granular issues like the power switch in a customer’s home being turned off.
The company stated that, ‘‘Regardless of the challenges, we had one goal in mind which is to deliver stellar customer service consistent with our intentions and deserving of our customers. After a critical study and analysis of our environment, Legend formally launched a solution, My Legend App, which has been developed as a result of extensive research into customer service and designed to provide top-notch access to the Legend Ecosystem.
‘‘At the heart of My Legend App is our commitment to ensuring that our customers have a seamless experience when using our services. We understand that your time is precious, and we have worked hard to ensure that the app is fast and reliable, even during peak usage periods.’’
According to the tech company, its services include the full functionality of LegendPay and other products and services of the Legend Ecosystem. The services eliminate the need to go through third parties or cumbersome media to reach support function which will respond to the consumers’ interactively.
Legend also stated that its product enables consumers to track their tickets and enquiries so they never have to worry about insufficient information on your Legend services. It further said that the App is available on both iOS and Android platforms which can be downloaded for free from the App Store or Google Play.
‘‘Following the upsurge experienced by telecommunication service providers and customers, Legend a digital service provider has moved towards an audacious task of delivering the customer service expectations that emerged post COVID-19 pandemic. While the magnitude of this responsibility can easily be mistaken for regular customer service the pre COVID-19, expectations are coming out differently from the regular which has made it possible for Legend to transform its services.
‘‘The company having realised that majority customers did not work, school or have majority of their entertainment over the internet before COVID. Also the public infrastructure was less stressed based on the amount of operators in the Fiber broadband space to mention a few of these changes. The use and importance of the internet changed from a tool of convenience, to a necessity; and as with all necessities, the responsibilities tower in height. It will be fair to say we have had to play catch up; and this has inconvenienced a number of our customers. Events we truly regret, but we never left it at that,’’ the statement read.
Legend is a digital services platform headquartered in Abuja, with a focus on three main markets in the technology space: broadband, fin-tech and mobile. The firm said its broadband services, Legend Fiber and WiFi, are the largest fiber-to-the-home and public WiFi networks in Abuja and Minna.
According to the company, ‘‘Our fin-tech service, Legend Pay is directly integrated with merchants, banks and digital payment platforms to enable easier and seamless payments. Our Fiber to the Home service boasts of a robust customer base with over 250,000 homes passed and 10,000 homes activated. We also have a mass market consumer service which has over 100,000 connections monthly.’’
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