The Nigeria Customs Service (NCS) has introduced a service reputation management guide aimed at improving professionalism and integrity within the agency.
The handbook was launched by Comptroller-General Adewale Adeniyi, at the NCS headquarters in Abuja. He said the guide would help officers better understand their responsibilities and maintain ethical standards in line with global customs practices.
“It is an opportunity for every Customs officer to be part of rewriting the institution’s history. We want to go beyond our traditional mandate,” Adeniyi said.
He noted that the service had exceeded its revenue targets in recent years—reporting a 70 per cent increase in 2023 and a 92 per cent rise in 2024, while also intensifying efforts to combat illicit trade and enhance trade facilitation.
The guide is designed to align with the World Customs Organisation’s (WCO) standards, which emphasise transparency, inclusivity, and efficiency. Adeniyi highlighted recent NCS initiatives such as the corporate social responsibility programme, focusing on sectors like education, health, water access, and the creative economy, in support of President Bola Tinubu’s social investment agenda.
Adeniyi expressed gratitude to President Tinubu for extending his tenure, calling it a source of motivation to push further reforms.
Isah Umar, Assistant Comptroller of Customs, described the launch as timely and aligned with the WCO’s emphasis on integrity. Represented by Comptroller H.H. Hadison, he praised the CG’s commitment to transparency and professionalism.
Dr. Ike Neliaku, President of the Nigerian Institute of Public Relations (NIPR), commended the institutionalisation of reputation management. Represented by Vice President Prof. Emmanuel Dandaura, he said the handbook would enhance officers’ sense of responsibility and professionalism.
