Polaris Bank has reaffirmed its commitment to exceptional customer experience as it concluded the 2025 edition of its Customer Service Week, themed “Mission: Possible.”
In a statement on Sunday, the bank said the week-long celebration, held from October 6 to 10, featured a series of customer appreciation activities and staff recognition events across its branches and digital platforms.
Throughout the week, Polaris Bank engaged customers through giveaways, appreciation messages, and interactive sessions, underscoring its continuous drive to improve service delivery. Employees were also honoured for their outstanding contributions to service excellence, reflecting the bank’s belief that great service begins with an empowered and motivated workforce.
Speaking at the close of the celebration, Polaris Bank’s Managing Director/CEO, Kayode Lawal, expressed gratitude to customers for their loyalty and trust, describing them as the foundation of the bank’s pursuit of excellence.
“Our customers are at the heart of everything we do. Their feedback, trust, and partnership inspire us to keep improving and delivering value every day,” Lawal said. “This week reaffirms that great service is not just a goal, it’s our way of life at Polaris Bank.”
He added that the Customer Service Week served as an opportunity to renew the bank’s commitment to consistency, empathy, and excellence in customer engagement.
Staff across the country also participated in training and engagement sessions focused on enhancing service delivery and fostering a culture of customer-centric leadership.
The global Customer Service Week, observed annually in the first week of October, celebrates the contributions of customer service professionals and highlights the role of service excellence in business growth.
For Polaris Bank, this year’s edition reinforced its conviction that with dedication, innovation, and teamwork, delivering great service remains a “Mission Possible.”
