NEM Insurance Plc has reaffirmed its dedication to supporting policyholders in achieving their personal and business goals as it marked the 2025 Customer Service Week themed “Mission Possible.”
Managing Director of the company, Mr. Andrew Ikekuha, in a statement on Thursday in Lagos, said the theme reflects the firm’s culture of innovation, teamwork, and customer-centric service delivery.
He noted that customer service remains the heartbeat of NEM Insurance, with staff motivated by the drive to solve problems, answer questions, and consistently exceed customer expectations.
According to Ikekuha, the company will use the week to celebrate service excellence and recognise employees who have made significant contributions to customer satisfaction.
He encouraged staff to sustain their passion and commitment to ensuring that the “Mission Possible” philosophy becomes an everyday reality beyond the celebration period.
Also speaking, the General Manager, Corporate Services, Mrs. Moji Teluwo, said NEM Insurance values its clients and considers them key partners in growth.
“In the motor business, we remain the industry leader, offering prompt and reliable services to our clients,” she said. “We empathise with them in times of loss and ensure that our relationship goes beyond transactions—we grow together as partners.”
Teluwo reaffirmed the company’s adherence to its core values of excellence, integrity, and discipline, which continue to define its customer engagement and service delivery approach.
